Customer Service Standard

What you can expect from us:

  • Inquiries will be dealt with promptly, efficiently, and courteously and with the appropriate level of confidentiality.
  • The results of inspections, surveys, or examinations will be explained in a clear and concise manner.
  • Regular consultation with our customers giving due consideration to any feedback, which will be used to improve our services.

How you can help us to help you:

  • Providing properly completed application forms, supporting documentation and any other information needed to process applications.
  • Where possible, plan ahead and submit your applications well in advance of the due date. 
  • Recognize that good customer service is predicated on mutual respect and open communication as we carry out our statutory duties.

Listening to you:

  • Provides a window to manage customer experience and satisfaction.
  • Fuels customer loyalty.
  • Optimizes service delivery. 
  • Engenders mutual respect and open communication.

“We value your feedback. Please take a few minutes to participate in our survey by clicking on the following link”