Customer Service Standard
What you can expect from us:
- Inquiries will be dealt with promptly, efficiently, and courteously and with the appropriate level of confidentiality.
- The results of inspections, surveys, or examinations will be explained in a clear and concise manner.
- Regular consultation with our customers giving due consideration to any feedback, which will be used to improve our services.
How you can help us to help you:
- Providing properly completed application forms, supporting documentation and any other information needed to process applications.
- Where possible, plan ahead and submit your applications well in advance of the due date.
- Recognize that good customer service is predicated on mutual respect and open communication as we carry out our statutory duties.
Listening to you:
- Provides a window to manage customer experience and satisfaction.
- Fuels customer loyalty.
- Optimizes service delivery.
- Engenders mutual respect and open communication.
“We value your feedback. Please take a few minutes to participate in our survey by clicking on the following link” https://www.surveymonkey.com/r/537FGGD